Sproul Lanes

I have visited Sproul Lanes on several occasions and it is always a great time! On my latest visit, I took a friend for our annual birthday tournament! I made reservations on the website and it made the check-in smoother and quicker! The bowling lane staff were prompt and helpful when our monitors were functioning properly! The costs of the beverages were not surcharged and I appreciated the overall vibe of the space! I look forward to my next visit!

Nice facility but terrible management! I pre-booked and paid 4 days in advance for a reservation at a specific time. When we arrived, the elderly lady at the desk seemed bothered by the fact we were requesting our lane, and stated it would not be available for another 10 minutes. (We arrived at the reservation time.) I asked if we could get our shoes in the meantime, and she directed us to the shoe area. I then returned to the desk as it was close to the time she indicated our lane would be ready. The elderly lady then said, "I know you're here." I asked if our lane was ready as the 10 minutes had passed. Without apology, she indicated the lane would not be ready for what would amount to almost 30 minutes into our 1-hour reservation. I expressed shock and restated our reservation time as I thought she may have been mistaken about our booking. She became highly defensive and accused me of rudeness and yelling and wanted us to leave. I refused, stood my ground by the desk, which seemed to exacerbate her further as she kept trying to engage with me. At that point, I was happy to inform her I would be writing this review. She then said, "Fine, I'm the owner, make sure to mention my name!" I replied, "OK, what's your name?" Her reply, "I'm not telling you!" (Clearly, I was interacting with the exemplar of professionalism and maturity. ;-) ) We finally got our lane and enjoyed the bowling, but customer service needs a serious overhaul.

We had my sons birthday party here and despite a few hiccups, Angela, the event coordinator, was so helpful in fixing the situation! The website does not mention *NOT* being able to bring your own outside food like pretzels, chicken nuggets, hoagie tray...etc. We learned this a few days before our party, and had to make some adjustments, but it seems they are in the process of changing some of their party planning rules. Despite that, Angela was very helpful in making sure our party had a helper and all guests were taken care of. The kids all had a great time, and really enjoyed themselves.